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Cancellation Policy

Returns will be accepted for all items bearing a postmark date of 10 days after purchase in unused condition. If circumstances occur in situations where products have been opened but cant be used. Please call us at the following number and explain the situation to us.

There are two ways to cancel your account: email or phone. Lolade Cosmetics will send you an email to confirm the request within 24 hours. The confirmation email will be sent to the contact email address set within your account.

Information to have ready when you contact us:
1. User name of the account you want to cancel. 
2. Reason for your cancellation. We use this information to find ways to improve our interactive experiences with our products and customers.

Cancel by Email:
Send the information above to:

Cancel by Phone:
You may speak with our Customer Support specialists Monday - Friday, 9:00 AM - 5:00 PM Eastern Time. The telephone number is: 850.264.7407

Contact Information:
Lolade Cosmetics
Phone: 850.264.7407
Tallahassee, Florida 32343

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